General Services Agreement

OVERVIEW
This service provides customers with the capability of immediate technical support throughout the calendar year for resolution of emergent issues or other techncial requirements.

DISCUSSION
Because of our notable experience in the area of fluid leak management and plant leakage reduction issues, JJENCO often receives inquiries from plant engineering and maintenance personnel requesting techncial assistance or guidance in order to resolve an emergent issue of importance to their plant. These requests are generally resolvable during a single telephone call, or with a minimum amount of effort. Individually, these requests are not of sufficient size to warrant initiating an individual contract. So that we may provide requested assistance in a timely fashion, and in a manner equitable to both parties, JJENCO recommends that those parties interested in immediate access to our experience in an ad hoc fashion consider instituting a GSA with JJENCO.

Charges accrue on a 'per call' basis at a nominal fee per call and are invoiced monthly, accompanied by appropriate documentation. All requests for assistance that cannot be resolved immediately and require any level of additional effort will require a separate management authorization from the customer before any work is initiated.

BENEFITS
Provides customer personnel with immediate access to the best fluid leak management and plant leak reduction expertise available on a very cost-effective basis, without delays related to contracting issues.

FORMAT
GSA identifies 'per call' fee and fixed hourly rate for additional effort, if required.